Testimonials

 

"When our 94 year old Aunt Margaret entered hospice, she was barely capable of caring for herself. She had been receiving palliative care and in decline for two months. Part-time help from caregivers at her retirement community kept her going, but the inevitable fall occurred and while she waited four hours for help, Margaret finally concluded that she needed more care.

We called Northwest Senior Management Services who dispatched an assessment team the next day and synchronized their visit with a visit from Margaret’s hospice nurse. Margaret needed 24 hour care and the first caregiver arrived that very same day. Margaret’s palliative care physician, the hospice team, and the NW Senior Management team were well synchronized from the onset.

Changes started occurring daily and the caregivers adjusted their care to accommodate Margaret’s changing needs. We visited Margaret, of course, but were able to continue with our daily responsibilities knowing that Margaret was safe and comfortable. We spoke on the phone, first with Margaret, and later when she could not speak, with the caregivers who gave us insight into Margaret’s continuing decline.

We would recommend Northwest Senior Management Services without hesitation. Their caregivers were wonderful to Margaret and helped us through uncharted waters as well."

David and Susan, Margaret’s nephew and his wife.

"Many thanks! I cannot tell you how grateful we are for NSMS services. As always, it is a pleasure doing business with all of you." - Nancy Doty, Guardian

"As a geriatric physician my patients commonly require the assistance of home health aides. I can honestly say that in over 20 years in practice I have never encountered a home care agency like Northwest Senior Management Services who recently provided aides to my patient with terminal lung cancer. Not only did they provide excellent aides to my patient, their entire staff showed a level of competence and responsiveness that was unparalleled to the countless agencies I have used to provide home care to my patients during my many years of practice. Additionally, the compassion and sensitivity they showed my patient and his family was exceptional. I was constantly impressed by the entire staff on a daily basis and in the future I will only refer my patients to them for all their home care needs." Janice Korff, MD Director, Geriatric Medical Services "NSMS is highly professional, efficient, economical and above all, very effective. Under their care my mother's condition has physically and emotionally stabilized and substantially improved." -W. Louis L.

 

"NSMS has been a saving grace for our family. We have used other senior services agencies in the past and have been very unsatisfied. NSMS staff are very professional, caring and add a personal touch that other agencies don't provide. The owner of NSMS and the Client Relationship Manager made home visits to ensure that all of our needs were met and went out of their way to help our family transition into needing care for two 93 year old twins. The in-home caregivers have been dependable, honest, caring, flexible, self-motivated and genuinely care about our elderly aunt and uncle. We are confident that they are being cared for physically and mentally. Our family is very happy with NWSM and would recommend them to anyone that needs in-home care giving services. Thank you." Sue G. and Steve S.